I wanted to share a situation with you. This is one of those things that really get the ole "
roids" all fired up. Here is the scenario....you have lots of assorted items on your daily "to do" list. But you have to hold off on doing them because you need to contact a life insurance, which I will call Company X. Company X sent me a check for $8.00 and there was no note or letter attached or in the envelope...just the lone check. Now I have learned my lesson from past experiences...there is no such thing as free money and by cashing this check, I could be agreeing who knows what, possibly raising my life insurance policy to 2.5 million dollars. Of course along with the raise in the policy there also comes a huge raise in the premium, which I can't afford. So being the honorable and concerned customer that I am, I proceed to call the phone number to Company X that is listed on my last premium notice. After dialing the number, I get this boring mechanical simulated human voice telling me that if I want so & so, please press on the phone or say the number 1 or if I want another so & so, then I need to press press on the phone or say number 2. This continues through 7 different sections within Company X. Now since the free check that I
received did not fit into any of the numbered
categories that the boring mechanical simulated human voice requested that I press or say, I am left to my own devices and I need to make an educated guess. So I decide that #3 seems to fit the closest to what my problem was. So I say #3. After saying this number, I am then transferred into...now here comes the scary movie sounds...DA DA DA DA..."THE QUE". Now that I am in...DA DA DA DA..."THE QUE", someone is
trying to keep me awake by playing some type of lounge lizard music. The music is like hypnosis to me and I start to nod off. Every minute or so, I get awoke by another boring mechanical simulated human voice telling me how important my call is, that all of their people are busy with other complainers...I mean customers and that the next available person will be with me shortly. Then the music starts again and I start to nod off once again. This sequence occurs for at least 10 minutes. At this point in time, I put my phone on the speaker phone function because I am getting a kink in my nexk. It is around this time I hear a different voice, a voice of someone that was doing their best to speak the
English language but it wasn't working out so well. This person stated their name and asked me if they could help me. Because I was almost completely asleep, I almost missed talking to this person but collected my foggy thoughts just in time and I began explain about the free check I
received and what the check was for. Unfortunately I had to repeat myself 3 times because we just could not connect on the same frequency. After my last attempt at communication, this person said that she would have to transfer me to another department. During this transferal process, I can hear a phone ringing like i had just dialed a number. Once the sound of the dialing stopped, I was once again placed in...DA DA DA DA...another QUE. Rewind and play lounge lizard sleepy time music...boring mechanical simulated human voice again..OK you know how this goes..no need for me to tire out my typing finger repeating the process. Then out of the blue a persons voice jumped on the line and stated their name, in their best English and asked me if they could help me. I said "yes please help me...I NEED HELP!!!!" and I started to explain about the free check that I
received in the mail. I was starting to feel really good that I finally reached the proper destination and that help was on its way. I was almost
through my spiel when all of a sudden....silence.....disconnected...NOOOOOooooooooo!!!!!!...input hair pulling and cussing at this point in time. Another 1/2 hour wasted out of my life.
Now let's be honest here...if this has happened to you, please raise your hands and let me get a count.
Ok..There is 1..got you at 2...I see you over there 3...
c'mon raise it like you mean it,
ok 4.......