Update On Americas Best Value Inn Fiasco

Back in early September, Veronica and I were just starting our vacation..our much anticipated Baltic Capitals Cruise.
Veronica and I had booked a room at Americas Best Value Inn, Norfolk Airport Area in VA.
Upon checking into the hotel and entering our room, we found the room to be really dilapidated, filthy and there were bugs and flies throughout the room. The toilet had bugs crawling on the seat.
Veronica and I promptly left the property but not before Veronica went into the lobby and told the desk manager just how bad the room and overall property was.
The desk clerk offered her another room but we were not interested at all. The property was really in poor shape and the photos that were depicting the property were not even close to being an accurate representation of what it was like.
Because we had booked through Priceline or Booking Buddy or one of those type of web sites, we knew up front that we would not be able to get a refund from neither the hotel nor the booking agency.
We ended up walking away and spending the night just up the street at one of our favorite hotels...Country Inn and Suites.
A blog entry was made about this bad situation back in September. Here is a link to that blog entry...  AMERICAS BEST VALUE INN - NORFOLK AIRPORT AREA 5725 Northampton Blvd Norfolk, VA



Yesterday I received an email from the Manager of the hotel. Here is a portion of the email...I left his name out because it just wasn't needed for this blog entry.

Dear Sir

I sincerely apologize for the inconvenience that was caused when you checked in at ABVI Virginia Beach. As the manager of the property I was unaware of the situation, that may be because my front desk employee did follow policy and offer to switch your room. At this point I would like to offer a 50% discount of the rack rate towards your next stay and hope that you will give ABVI another chance. Once again, very sorry.

Now after reading this email, I wrote the Manager back and told him just how bad the room was and what an embarrassment the hotels condition was in. I also advised him that I had contacted the corporation that gave him licensing rights to use the company name and logo. I had advised them what had happened and what the dismal condition the room and property was in.
In closing of my email to this Manager, I told him that he could have offered me a week free stay at his hotel and that I would have turned him down. There is no way that I would ever return to this hotel and strongly advise those that are looking for a decent hotel, stay elsewhere.

This place is a dump.

  AMERICAS BEST VALUE INN - NORFOLK AIRPORT AREA

5725 Northampton Blvd

Virginia Beach, VA 23455

The Journey And Adventures Begin

The white caps rose to briefly show their power and fury.
They then receded into the swells of the waves, from which they came.
This is how it started and this is how it ended.
Sandwiched between those two etched snapshots in my memory, Veronica and I visited far off countries, met new people and was introduced to new cultures, saw amazing sights and architecture, tried new foods and for a brief period got lost in the myriad of time changes.
What follows is a rather condensed version of what Veronica and I experienced during our 2010 Baltic Capitals Cruise on the Norwegian Cruise Line ship...the NCL SUN.
Actually our journey started on Monday afternoon, the 6th of September.
After Veronica got off of work, we headed to Norfolk to spend the night at a hotel that we had made reservations with several weeks ago.
Upon arriving at this hotel and in our assigned room, which had been pre-paid...our BIG mistake, we found the room to be disgustingly dirty, had a very bad odor to it, bugs in the bathroom and on the toilet seat along with a few flies thrown in for good measure.
We spent a total of maybe 2 minutes in the room, at which time we decided it would be much better for us to stay elsewhere.
Veronica returned the room key and explained why we were leaving to the attendant on duty...most likely the hotel owner also.
He told Veronica that he would be more than willing to give us a different room.
Hey...if he wanted us to have a decent room, then why didn't he give us one to begin with.
Rooms in that condition don't get that way overnight and are really hard to be overlooked by the owner and cleaning staff.
We decided to go to one of our favorite hotel chains...Country Inns and Suites.
We have never had a bad room nor a problem at any of the many that we have stayed at.
This time was no exception.
Yes it cost us a little more but well worth it.
I am still in the process writing a complaint to the powers that be of America's Best Value Inn.
I will let you know if I get a response and if so, what the response was.
With all of the choices that the traveller has available these days, I can't believe that a company would allow someone to use their brand name and offer the public such a poor and substandard product. It sure doesn't represent that brand name in a very positive light.
Upon dropping off our bags in our comfy room, we went and got something quick to eat.
We ended up going to bed early that night because we had an early flight to catch at the Norfolk Airport first thing the next morning.
Our flight from the Norfolk Airport to Newark was a short one and uneventful...which is the way I like my flights to be.
Upon arriving at the Newark Airport, we ended up getting one of those carts that you can pile your luggage on and push it around.
I'll tell you what, $5 to be able to pile 3 suitcases and a couple of carry ons is a real bargain.
Especially after we found out that Virgin Atlantic wouldn't be opening their check in area until 5:30 that afternoon.
It seems that Virgin Atlantic has no permanent location in the Newark Airport and they don't even have any signs showing that any specific area is their location.
It came across to me that they were rather mobile within the airport...wherever they could rent the least expensive counters is where they would set up shop.
This first day of our vacation would turn out to be just one in a line of long days that we would experience.