Tuesday, March 16, 2010

Followup to a Followup Blog Entry

It has been a couple of days since I wrote my last followup blog entry about my dealings with Charter Communications.
I appreciate the fact that all of my initial service setup and installation issues were resolved in a professional and high quality manner.
Unfortunately, the customer care, service and treatment that I received, was after the multiple problems had already occurred. The customer care, service and treatment after the multiple problems occurred, should have been the customer care, service and treament that I and all customers should receive from our very initial contact with this company.
Until Charter Communications takes a good hard look at how some of their customers are treated, from their initial contact through installation of services and beyond , and make some serious changes, they will never being to compete with companies such as Cox Cable and Verizon.
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