Tuesday, May 26, 2009

The Verizon Saga Continues

A while back, I wrote about problems that I was having with Verizon. There have been several over the last year or so. The most recent one was that Verizon had allowed a 3rd party vendor to have their services put on my telephone bill without our knowledge or approval. This is what was listed on my telephone bill:



Billing on behalf of Residential Email
Miscellaneous Charges and Credits for (telephone number)
Date
Description
Dec 08
RESDNT1EMAIL MO FEE


This fee was $14.95 plus .75 or $15.70 a month


At the time that I called Verizon about this additional fee that I had been charged, I originally thought that it had just started to be applied to my bill. Upon further investigation, this "mystery" charge had been applied to my telephone bill since 12/22/08. After making a telephone call to Verizon, they passed me on to another company. Of course I had a tough time understanding her, which seems to be par for the course. According to the person I spoke to, she told me that I had signed up for something on the web by going to a web site called searchcactus.com I tried that web address while on the phone with this person and my Trend micro Internet Security blocked the site from me because it was a "bad" site...considered "dangerous" by my anti virus software. I told this person about the web site and having never gone there or signed up for anything. After the dust settled, she told me that she would be refunding me a total of $125.60, which would cover all of these so called "enhanced services" that had been added onto my telephone account since 12/08. I have learned my lesson well...always review every bill that you get very carefully because you don't know who might have attached themselves onto it. You might be paying for things that you never signed up for nor wanted.

1 comment:

~Thought's By Dena~ said...

yikes...thats kind of scary to know things like that can happen....and then not really even get a REAL explanation as to how it happened...other then saying you signed up for it when you clearly didnt! Glad you got it all worked out..enjoy your $125 when it comes

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